FAQ
Shipping & Delivery
Where do you ship?
We ship worldwide to selected countries across Europe, North America, Asia and Oceania. Availability is confirmed at checkout.
How much is shipping?
Shipping is complimentary on all orders.
Delivery time
United Kingdom and Europe: 7 to 14 business days
North America: 7 to 20 business days
Australia & New Zealand: 7 to 14 business days
Asia: 10 to 20 business days
Delivery times are estimates and may vary during peak periods or due to customs processing.
Import duties
Orders may be subject to customs duties or import taxes depending on your location. These charges are determined by local authorities and are the responsibility of the recipient.
Fulfilment
Orders are fulfilled from our production partners in Asia. Customer support is based in the United Kingdom.
Sizing & Fit
Clothing sizing
Our garments follow Asian sizing standards, which run smaller than typical UK, EU and US sizing.
Each product page includes garment measurements. We recommend comparing these with a similar item you already own to ensure the best fit.
If you’d like help, contact us with your height, weight and the item you’re considering, and we’ll guide you.
Shoe sizing
We recommend selecting your shoe size based on your foot measurement (heel to toe) rather than your usual brand size. Allow an additional 0.5 to 1.5 cm for comfort at the front of the shoe.
Orders & Tracking
I haven’t received my order confirmation
Please check your junk or spam folder for emails from Streets of Seoul. If you’re unable to locate it, contact us via the website chat and we’ll resend your confirmation.
How do I track my order?
You can track your order here. Alternatively, use the ‘View your order’ link in your confirmation email.
I’ve only received part of my order
Items may ship separately depending on warehouse location. If your order arrives in multiple parcels, tracking information will update accordingly.
My tracking shows attempted delivery or delivery failed
Please contact your local postal service before reaching out to us, as parcels are often held for collection.
I haven’t received my order
If your order appears delayed beyond the estimated timeframe, contact us via live chat and we’ll investigate promptly.
Returns & Exchanges
Returns Policy
We hope you love your order, but if something isn't quite right, we're happy to help! You can request a return within 14 days of delivery for a refund, exchange or store credit.
Return postage is the responsibility of the customer, although in some cases we may be able to provide a prepaid return label.
The following conditions apply:
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Items must be unworn and in their original condition
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All original tags must remain attached
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Your statutory consumer rights are not affected
How to Return an Item
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Request a return: Log in to your customer account and submit a return request, or contact us via our website chat or email with your order number.
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Wait for approval: All return requests are reviewed individually by our team, rather than approved automatically. Please allow up to 48 hours for a response. There's no need to submit multiple requests or follow-up messages, as we'll get back to you as soon as possible.
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Receive return instructions: Once your return has been approved, we'll provide the appropriate return address and instructions.
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Send your return: Package your item securely and send it using a tracked postal service. Please retain your proof of postage until your return has been processed.
Refund Processing Times
Once we've received your return, we'll inspect the item and confirm when your refund has been processed.
Refunds will be issued to your original payment method within 48 hours of receiving your return or receiving proof that you've sent it back, whichever is earlier.
Once issued, refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.
We'll send you an email confirmation as soon as your refund has been issued.
Exchanges
If you'd like to exchange an item for a different size or style, simply let us know when submitting your return request.
Exchanges are subject to stock availability. Once your return has been received and approved, we'll arrange for your replacement item to be dispatched.
If your preferred item is unavailable, we'll be happy to offer a refund or store credit instead.
Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.
We'll review the details and help arrange a suitable resolution, which may include a replacement, refund or prepaid return label at no additional cost to you.
Your statutory rights are unaffected by this policy.
Further Assistance
I have a question not answered here
Please contact us via the live chat on our website. Our team will respond within 24 hours.